Refund Policy . BESTukAI

Last updated: [TO BE COMPLETED]

1. Introduction

This Refund Policy explains how refunds, cancellations and payment-related issues are handled when purchasing products or services from BESTukAI ("BESTukAI", "we", "us" or "our").

BESTukAI provides digital creative services, including AI-generated characters and recurring short-form video content.

Because our services may involve customised creative work produced specifically for each customer, certain services may be subject to different refund conditions from standard physical products.

By purchasing a BESTukAI service, you acknowledge and agree to the terms of this Refund Policy, together with our Terms & Conditions and Privacy Policy.

2. Our Current Recurring Content Service

Our recurring content service currently provides:

• One custom AI character

• One 8-second video per week

• Consistent character appearance across content

• Social-media-ready video content

• Ongoing weekly content creation

The current starting price is:

£50 per month for one package.

Customers may purchase additional packages where available.

Pricing and package specifications may change in the future. The price and service description applicable to an existing purchase will be shown at the time of purchase.

3. Subscription Cancellation

Customers may cancel their recurring subscription according to the cancellation process made available by BESTukAI.

Cancellation method: [TO BE COMPLETED]

Unless otherwise stated at the time of purchase, cancellation will prevent future recurring charges but will not automatically result in a refund for a billing period that has already started.

After cancellation, access to or delivery of services will continue according to the applicable terms of the current billing period unless otherwise agreed.

4. Refunds for Recurring Subscriptions

Because our recurring content service involves ongoing creative work and resources allocated to each customer, monthly subscription payments are generally non-refundable once the relevant billing period has begun.

However, BESTukAI may consider a refund or partial refund where:

• BESTukAI has been unable to provide the purchased service;

• a significant technical or operational issue has prevented delivery;

• a payment was taken incorrectly;

• the customer was charged more than the amount authorised;

• a refund is required under applicable law;

• or BESTukAI determines that a refund is appropriate in the circumstances.

Refund requests will be reviewed individually where applicable.

5. Custom AI Characters

Our AI Characters are customised creative assets developed according to information, references and instructions supplied by the customer.

Once work on a custom character has begun, the service involves resources and creative work specifically allocated to that customer.

For this reason, payments relating to customised character creation may not be refundable once production has started, except where a refund is required by applicable law or BESTukAI agrees otherwise.

If a customer believes that a character has been created substantially differently from the agreed creative direction, they should contact us promptly so that we can review the issue and, where appropriate, make reasonable adjustments.

6. Weekly Video Content

Our recurring content service includes the creation of weekly short-form videos according to the customer's selected package.

If BESTukAI fails to deliver a scheduled video due to an issue within our reasonable control, the customer should contact us.

Depending on the circumstances, BESTukAI may:

• provide the missed content at a later date;

• replace the affected content;

• extend the relevant service period;

• provide a credit;

• or issue an appropriate refund or partial refund.

The appropriate remedy will depend on the circumstances and the nature of the issue.

7. Customer Delays and Missing Information

BESTukAI may require information, references, approvals or other materials from the customer in order to create the requested content.

If delivery is delayed because the customer has not provided the information reasonably required to complete the work, the delay will not normally constitute a failure by BESTukAI to provide the service.

Examples may include:

• incomplete brand information;

• missing creative instructions;

• missing visual references;

• delayed responses;

• failure to provide required approvals;

• or other customer-controlled delays.

In such circumstances, the applicable subscription or service period will generally continue unless BESTukAI agrees otherwise.

8. Changes Requested by the Customer

Customers may request reasonable changes to creative work where such changes are consistent with the original service and agreed creative direction.

However, requests that substantially change the original brief may require additional work or an additional charge.

A request for additional work does not automatically create a right to a refund.

Where additional charges apply, BESTukAI will communicate the additional cost before proceeding.

9. Unsatisfactory Content

We want customers to be satisfied with the content we create.

If you believe that delivered content does not reasonably match the agreed brief, please contact us as soon as possible.

We may review the content and, where appropriate, offer a reasonable correction, replacement or other solution.

A preference for a substantially different creative direction from the one originally agreed does not automatically constitute a service failure or create a right to a refund.

10. Duplicate or Incorrect Payments

If you believe that you have been charged:

• more than once for the same purchase;

• an incorrect amount;

• or for a subscription that you had already successfully cancelled,

please contact us promptly.

We will investigate the transaction and, where an incorrect charge is confirmed, arrange an appropriate correction or refund.

11. Payment Disputes

If you believe a payment was made incorrectly, please contact BESTukAI before initiating a payment dispute where reasonably possible.

We will investigate legitimate payment issues and work with the relevant payment provider where necessary.

Nothing in this section limits any rights you may have under applicable law or the rules of your payment provider.

12. Statutory Consumer Rights

Nothing in this Refund Policy is intended to exclude, restrict or override any rights that cannot legally be excluded or restricted.

Where applicable consumer protection law provides you with cancellation, refund, replacement, repair or other rights, those rights remain unaffected.

Customers located in the United Kingdom may have statutory rights relating to digital content and digital services.

Where such rights apply, BESTukAI will comply with the applicable legal requirements.

13. Digital Services and Cancellation Rights

Some BESTukAI services are digital services or involve digital content created specifically for the customer.

Where applicable law provides a statutory cancellation period, specific rules may apply when a customer requests that a digital service begins before the end of that period.

Where legally required, BESTukAI will obtain the appropriate confirmation or consent before beginning certain services during a statutory cancellation period.

The specific cancellation procedure applicable to each service may be provided during the purchase process.

Cancellation and statutory-rights procedure: [TO BE COMPLETED]

14. How to Request a Refund

To request a refund, contact BESTukAI using the details below.

Please include:

• Your name

• Email address used for the purchase

• Order or subscription reference, if available

• Date of purchase

• Reason for the refund request

• Any relevant supporting information

Refund contact email: [TO BE COMPLETED]

We may request additional information where necessary to investigate the request.

15. Refund Processing

Where a refund is approved, it will normally be issued using the original payment method, unless otherwise agreed or required.

The time required for the refund to appear in your account may depend on the payment provider or financial institution.

Typical refund processing period: [TO BE COMPLETED]

BESTukAI is not responsible for delays caused solely by a customer's bank, card issuer or payment provider after the refund has been initiated.

16. Non-Refundable Circumstances

Except where applicable law provides otherwise, refunds will generally not be available solely because:

• the customer changes their mind after customised work has begun;

• the customer no longer requires the content;

• the customer does not use the content;

• the customer changes their business strategy;

• the customer changes their preferred creative direction after production has begun;

• the customer fails to provide information necessary for production;

• the customer does not respond to reasonable requests required to deliver the service.

This section does not override any mandatory statutory consumer rights.

17. Service Changes and Discontinuation

BESTukAI may change, improve or discontinue particular services from time to time.

Where a material change affects an existing paid service, BESTukAI will take reasonable steps to communicate the change to affected customers.

Where applicable law requires a refund or other remedy as a result of a service being discontinued or materially changed, BESTukAI will comply with those requirements.

18. Refunds and Promotional Pricing

Where a service has been purchased using a promotional price, discount or special offer, any refund will generally be calculated based on the amount actually paid by the customer, unless otherwise required by law.

Promotional offers may be subject to additional terms presented at the time of purchase.

19. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to:

• Our services

• Our pricing

• Our subscription model

• Our payment systems

• Our refund procedures

• Applicable legal requirements

When we make changes, we will update the "Last updated" date at the beginning of this Policy.

The version applicable to a purchase will generally be the version in effect at the relevant time, subject to any mandatory legal requirements.

20. Contact Us

If you have questions about this Refund Policy, cancellation or a refund request, please contact us.

BESTukAI

Legal entity: [TO BE COMPLETED]

Email: [TO BE COMPLETED]

Address: [TO BE COMPLETED]

Country: Brazil

Last updated: [TO BE COMPLETED]

Refund Policy version: MVP v1

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