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Terms and Conditions . BESTukAI
Last updated: 20 August 2026
These Terms and Conditions explain the agreement between BESTukAI ("BESTukAI", "we", "us" or "our") and the customer ("you" or "your") w
Our aim is to keep this agreement clear, fair and easy to understand.
By completing a purchase, you agree to these Terms and Conditions.
1. About BESTukAI
BESTukAI is a brand providing creative digital services using artificial intelligence and other digit
Legal entity: [TO BE COMPLETED]
Business address: [TO BE COMPLETED]
Contact email: [TO BE COMPLETED]
BESTukAI is t
2. The Service
The initial BESTukAI service covered by these Terms is our recurring video service using characters created with artificial intelligence.
Each package includes:
one AI character created according to the option selected by the customer;
1 video of 8 seconds per week throughout the entire service period;
ongoing production and delivery while the relevant service period remains fully paid;
a consistent character identity where the "Consistent Character" option is selected.
The number of videos delivered is not limited to four videos per month.
BESTukAI provides one video per week, regardless of whether a calendar month contains four, five or another number of weekly occurrences.
The creative direction of the character and videos will be established based on the information provided by the customer during the onboarding and development process.
3. Price
The standard price for one package is:
£50 per month.
If you purchase more than one package, each additional package will be charged at the same price unless a different price is clearly displayed before purchase.
For example:
1 package — £50/month;
2 packages — £100/month;
3 packages — £150/month.
Each package purchased corresponds to 1 video of 8 seconds per week.
The total price and recurring payment frequency will be clearly displayed before you complete your purchase.
Any taxes that are legally required to be included or charged separately will be handled and displayed in accordance with applicable requirements.
4. When the Agreement Comes Into Effect
The service comes into effect when:
you complete the purchase; and
payment is successfully received or confirmed through the payment system used by BESTukAI.
A payment attempt that is declined, reversed, refunded or otherwise unsuccessful does not create a new paid service period.
Once payment has been successfully received and confirmed, BESTukAI assumes the obligation to provide the services and deliverables corresponding to the paid service period.
5. Billing Period
Each successful recurring payment starts a new monthly service period.
The billing period is based on the payment or renewal date shown by the payment system, rather than the calendar month.
BESTukAI's delivery commitment is based on weeks of service, rather than a fixed number of videos per calendar month.
Therefore, the customer receives one 8-second video per week throughout the contracted service period, including where a particular billing period contains five weeks of service.
BESTukAI will not reduce the number of contracted videos simply because a particular calendar month contains a different number of weeks.
6. Recurring Payments
The service is provided on a recurring monthly subscription basis.
Unless you cancel your subscription before the next scheduled renewal, the payment method provided during purchase may be used to collect payment for the following service period.
The recurring nature of the purchase will be clearly presented during the checkout process.
There is no minimum annual commitment unless a different commitment is expressly presented to you before purchase.
7. Multiple Packages
You may purchase multiple packages.
Each package represents a separate allocation of the relevant weekly production service.
For example, two packages provide:
2 x 8-second videos per week.
Three packages provide:
3 x 8-second videos per week.
Cancelling one package does not automatically cancel any other active packages.
8. Failed or Unsuccessful Payments
If a scheduled recurring payment is unsuccessful, the new service period will not begin until the payment has been successfully settled.
BESTukAI may temporarily pause:
production;
delivery;
creation of new content;
other services directly associated with the unpaid period.
No new deliverables corresponding to an unpaid period will be produced.
However, a failed payment does not cancel, remove or invalidate deliverables that have already been paid for in a previous period.
Once payment has been successfully settled, a new service period may begin.
BESTukAI is not required to produce or deliver content corresponding to a period for which payment has not been successfully received.
9. Delivery
BESTukAI provides:
1 x 8-second video per week, per package purchased, throughout the paid service period.
Delivery is not limited to four videos per month.
If a particular service period includes five weeks, BESTukAI will continue to provide the corresponding weekly delivery.
The exact delivery day may vary depending on:
production requirements;
briefing;
approvals;
technical circumstances;
information required from the customer.
If BESTukAI requires information, materials or approval from the customer and cannot reasonably proceed without them, the delivery schedule may be affected until the necessary information is provided.
BESTukAI will make reasonable efforts to communicate significant delays.
BESTukAI will not unilaterally reduce the number of contracted deliverables because of the number of weeks in a particular month.
10. Customer Responsibility for Providing Information
The customer is responsible for providing accurate and sufficient information reasonably required to create the contracted content.
The customer must not provide materials that they do not have the right to use.
This may include:
trademarks;
logos;
written content;
images;
reference materials;
third-party intellectual property.
The customer remains responsible for ensuring that any materials provided to BESTukAI may lawfully be used for the requested purpose.
11. AI-Generated Content
BESTukAI uses artificial intelligence as part of its creative production process.
Our standard AI character service currently uses characters created by BESTukAI itself, rather than photographs, images, likenesses or voice recordings of real people.
AI generation may produce minor variations between different outputs.
Where appropriate, BESTukAI may use human creative direction, editing and quality review to maintain consistency and suitability.
Our aim is to maintain the agreed character identity, but the technical limitations of AI generation mean that we cannot guarantee that every frame or generation will be technically identical to previous generations.
12. Character Identity
Where the "Consistent Character" option is selected, BESTukAI will use reasonable efforts to maintain the visual identity, voice and personality established for the character throughout the service.
The purpose of this consistency is to create a recurring and recognisable identity for the customer's brand.
The technical limitations of AI generation may occasionally result in minor variations.
13. Creative Direction and Adjustments
The initial character and creative direction will be developed based on the information provided by the customer.
BESTukAI may make reasonable adjustments relating to the original brief and agreed creative direction.
A request that substantially changes the original direction or requires significant additional production may fall outside the scope of the contracted service.
If this occurs, BESTukAI will explain the situation before carrying out substantial additional work or charging any additional fee.
No additional charge will be made silently or without prior communication.
14. Intellectual Property
BESTukAI retains ownership of its pre-existing assets, including:
production methods;
workflows;
templates;
systems;
know-how;
internal processes;
technology;
tools.
Unless otherwise agreed, these underlying elements are not transferred to the customer.
Following payment for the relevant service, the customer receives the right to use the final videos delivered by BESTukAI for their own commercial and marketing purposes.
Where third-party software, AI systems, music, stock materials or other licensed resources are used, the relevant third-party licence terms may also apply.
BESTukAI will not knowingly grant rights that it does not have the authority to grant.
15. Customer Materials
The customer retains ownership of materials provided to BESTukAI.
The customer grants BESTukAI permission to use those materials only to the extent reasonably necessary to provide the contracted service.
We will not use customer materials for unrelated purposes without an appropriate legal basis or permission where such permission is required.
16. Portfolio and Public Use
BESTukAI will not assume that it has permission to publicly display specific customer materials simply because those materials were produced during the provision of the service.
Where we wish to use customer work as a portfolio example or for promotional purposes, we will obtain appropriate permission where required.
17. Cancellation by the Customer
You may cancel your recurring subscription before the next scheduled renewal.
Cancellation stops future recurring charges.
Cancellation does not cancel a service period that has already been successfully paid for.
If you cancel after payment for the current service period has been successfully received, BESTukAI will remain responsible for delivering the services and deliverables corresponding to that paid period that have not yet been provided, subject to the situations described in these Terms and applicable legal rights.
There is no cancellation fee for ending the recurring subscription.
18. What Happens After Cancellation
When cancellation has been successfully registered:
no new monthly renewal will be charged;
the already-paid service period will remain active;
videos corresponding to the paid period that have not yet been delivered will remain due;
the subscription will end at the conclusion of the already-paid service period.
This means that cancellation normally affects the next billing period, rather than services that have already been paid for.
The customer does not lose their entitlement to deliverables corresponding to a period they have already paid for.
19. Cancellation and Consumer Legal Rights
Nothing in these Terms removes or restricts any legal consumer right that cannot lawfully be excluded.
Where applicable law provides a statutory cancellation or cooling-off period, those rights will be respected.
If the customer requests that BESTukAI begins providing the service before the end of any applicable cooling-off period, BESTukAI will provide the required information or obtain any required confirmation in accordance with applicable law.
Where the law permits cancellation after the service has started, the financial consequences may depend on the amount of service already provided.
20. Refunds
Where applicable law gives the customer a right to a refund, that right remains unaffected.
A refund may also be appropriate where:
BESTukAI has substantially failed to provide the contracted service;
a payment has been made incorrectly;
BESTukAI agrees that a refund is an appropriate resolution.
BESTukAI does not operate a general policy stating that payments are never refundable.
Where a refund is due, it will be processed through the appropriate payment method within the legally applicable timeframe or, where no specific legal timeframe applies, within a reasonable period.
21. Service Issues and Complaints
If you believe that a service delivered does not meet the agreed requirements, you should contact BESTukAI.
BESTukAI will review the matter fairly.
Depending on the circumstances, we may:
correct the content;
provide a reasonable alternative;
adjust the work;
provide another appropriate solution;
issue a refund where necessary or appropriate.
Our aim is to resolve genuine service issues reasonably rather than automatically rejecting them.
22. Delays Caused by the Customer
If production is delayed because BESTukAI is waiting for information, materials, approval or another action reasonably required from the customer, the delivery schedule may be adjusted accordingly.
BESTukAI will make reasonable efforts to communicate such delays.
23. No Guarantee of Commercial Results
BESTukAI provides creative production services.
We do not guarantee specific commercial results, including:
increased followers;
increased engagement;
increased sales;
increased revenue;
viral content;
advertising performance;
customer acquisition;
any specific return on investment.
Commercial results depend on numerous factors outside BESTukAI's control.
24. Third-Party Technology
BESTukAI may use third-party technologies, including artificial intelligence systems, hosting providers, payment processors and other digital services.
We will make reasonable efforts to maintain the service, but we cannot guarantee uninterrupted availability of third-party systems that are outside our reasonable control.
If a third-party technology failure materially affects delivery, BESTukAI will make reasonable efforts to find an alternative or resolve the situation fairly.
25. Suspension for Serious Misuse
BESTukAI may suspend or terminate a service where there are serious and legitimate reasons, including:
unlawful use;
deliberate infringement of third-party rights;
fraudulent activity;
abusive behaviour;
requests for unlawful content;
circumstances that make continued provision of the service technically or commercially impossible.
Where BESTukAI terminates a paid service for a reason that is not the customer's responsibility, we will consider an appropriate resolution for any paid service that has not yet been provided.
26. Website and Cookies
Our website may use technologies that are essential for its operation, security and functionality.
Where optional analytics cookies or other non-essential technologies are used, we will provide appropriate information and consent choices where required by applicable law.
Details of how we collect and use personal information are provided separately in our Privacy Policy.
27. Privacy
BESTukAI processes personal information only where reasonably necessary for legitimate and stated purposes, including:
providing and administering purchased services;
processing and administering payments;
communicating with customers;
fulfilling contractual obligations;
complying with legal obligations;
maintaining website security and functionality;
understanding and measuring how visitors use our website;
improving our services.
Our Privacy Policy explains these practices in greater detail.
28. Limitation of Liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful.
BESTukAI does not intend to exclude any liability that applicable law does not permit us to exclude.
Subject to applicable law, BESTukAI will not be responsible for losses directly caused by:
incorrect information provided by the customer;
materials supplied without the necessary rights;
customer instructions that directly caused the problem;
events outside our reasonable control;
failures of third-party systems outside our reasonable control.
Nothing in this section affects the customer's statutory rights.
29. Events Beyond Our Reasonable Control
BESTukAI will not be responsible for delays caused by circumstances genuinely beyond our reasonable control.
Examples may include serious infrastructure failures, significant interruptions to third-party technologies, natural events, government action or other circumstances that could not reasonably have been avoided.
We will take reasonable steps to minimise the impact and resume the service as soon as reasonably possible.
30. Changes to These Terms
We may update these Terms where necessary to reflect changes to our services, technology or legal requirements.
We will not use an amendment to these Terms to retrospectively remove rights or benefits that the customer has already acquired.
If a change materially affects an ongoing service or the customer's rights, we will provide appropriate notice and respect all applicable legal rights.
31. Applicable Law and Consumer Rights
These Terms are intended to provide a clear and fair commercial relationship for BESTukAI customers in the United Kingdom.
Nothing in these Terms is intended to deprive consumers of mandatory rights that apply to their contract under applicable law.
If any provision of these Terms is found to be unenforceable or unfair, the remaining provisions will remain in effect to the extent permitted by law.
32. Complaints and Contact
If you have a question, complaint or concern regarding our service, please contact us.
We will make reasonable efforts to investigate and resolve the matter fairly.
BESTukAI
Email: [TO BE COMPLETED]
Business address: [TO BE COMPLETED]
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© 2026 BESTukAI. All rights reserved.
